Cloud Infrastructure Engineer – Monitoring (f/m/d)

Job description

- full-time or part-time (min. 30 hours / week) -

That is what makes us special:

■ Team-oriented corporate culture and high level of knowledge exchange
■ Family-friendliness (e.B. monthly subsidy to the kita care costs, partner of AWO lifebalance, paternity network)
■ Diversity & Inclusion (e.g. various initiatives & communities)
■ Flexible working hours, part-time models, mobile working – location-independent working (e.B. home office)
■ Individual induction incl. coach & targeted career development with our career model
■ In-house training academy with a variety of professional trainings, soft skills training, SAP Learning Hub and certification options
■ 25% employer subsidy for company pension schemes as well as other attractive pension offers (e.B lifetime working time account)
■ Occupational health management (e.B occupational health examinations, VDU workplace glasses, in-house vaccination offers, company-owned gym and cooperation with fitness providers at favourable conditions)
■ Bicycle leasing via JobRad®, employee discounts via corporate benefits and much more
■ Wide range of events (team events, employee parties, internal sports tournaments)

Do you love challenges?

You will provide responsive, professional and competent technical support and maintenance of infrastructure monitoring systems for our Data Centers and customer systems. You will be part of a team with focus on establishing global high-quality service delivered in line with global standards, compliances and SLA expectation.
■ Administrate and maintain internal monitoring environment of multiple toolsets.
■ Designing, assessing and implementing infrastructure monitoring and data analytics / reporting solutions.
■ Adjusting the environment to upcoming requests and changes.
■ Troubleshooting Infrastructure monitoring issues and development of IT tools and processes.
■ Ensure all infrastructure components meet proper performance and capacity standards (scalability).
■ Recommend improvements and resolve enquiries, issues or problems.
■ Document actions taken for continuous service improvement and ensure that documentation is maintained and kept up to date in line with internal company standards and policies.
■ Co-operate with 3rd Level expert teams and / or vendor support to provide technical input into incident and problem resolution process.
■ Preparation of presentations and reports in accordance with the recommendations of the superior.
■ Active participation in training, knowledge sharing and constant improvement of qualifications.

Convince us with your potential

■ Experience in supporting one of the following toolsets: Splunk, Zabbix, ELK or other monitoring / analytics solutions.
■ A vocational training in the IT field or a university degree (e.g. computer science, business informatics). Lateral entry with corresponding practical experience is also possible.
■ Basic knowledge of Ansible / AWX.
■ Self-handling of operating systems (Windows, Linux).
■ Scripting experience in at least one of programming languages: Python, Bash, PowerShell.
■ General understanding of networks, IPv4, firewalls and proxies.
■ ITIL knowledge.
■ Basic experience in dealing with IT ticketing systems.
■ Fluent English skills, German skills are an advantage.
■ Excellent verbal and presentation skills, great interpersonal skills and experience in international collaboration.
■ Self-motivated, team player, learners’ mindset.
■ Strong understanding of business and the organizations goals and objectives as well as strong debugging and problem-solving skills.
■ Willing to work in regular on-call duties and able to travel if required.

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